Vcity 345 takes your privacy seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data as a player in Malaysia — in accordance with the Personal Data Protection Act 2010 (PDPA).
Six core pillars of personal data protection for vcity 345 players across Malaysia.
Vcity 345 ("we", "our platform") is an online entertainment platform operating in Malaysia via the website vcity345.my. We understand that the privacy of your personal data is of the utmost importance, and we take this responsibility very seriously.
This Privacy Policy explains how vcity 345 collects, uses, discloses, stores, and protects your personal information when you use our platform — including when you register an account, make a deposit via Touch 'n Go eWallet, GrabPay, or DuitNow, play games, or contact our support team.
This vcity 345 Privacy Policy is prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. By using the vcity 345 platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
🔒 Quick summary: vcity 345 only collects data that is strictly necessary, uses it solely for the stated purposes, and never sells it to third parties. Your privacy is our priority.
Vcity 345 collects your personal data through several means — directly from you, automatically through your use of the platform, and in some cases, from trusted third parties. Below is a full breakdown of the data we may collect:
| Data Category | Sample Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Registration form, KYC verification |
| Contact Data | Email address, phone number, state of residence | Account registration, profile updates |
| Financial Data | Deposit/withdrawal records (MYR), payment methods used | Transactions via Touch 'n Go, GrabPay, FPX, and more |
| Technical Data | IP address, device type, web browser, operating system | Automated server logs |
| Usage Data | Gaming history, bets placed, session duration, favourite games | In-platform activity |
| Communication Data | Live chat transcripts, support tickets, emails | Interactions with the support team |
We do not collect sensitive data such as medical information, religious beliefs, or political views. All financial data related to payment methods is handled by licensed payment providers and is not stored directly on vcity 345 servers.
Vcity 345 only uses your personal data for lawful and transparent purposes. The following are the primary purposes for which your data is used:
📧 Marketing note: You can opt out of promotional emails at any time by clicking the "Unsubscribe" link in any email or by contacting us at support@vcity345.my.
In accordance with Malaysia's PDPA 2010, vcity 345 processes your personal data on the following legal bases:
You may withdraw your consent at any time for processing activities based on consent. Please note, however, that withdrawing your consent may affect your ability to use certain vcity 345 services.
Vcity 345 does not sell your personal data to any party. However, under certain circumstances, we may share your data with the following parties:
⚖️ Our commitment: All third parties working with vcity 345 are bound by strict data protection agreements. They may only use your data for agreed purposes and must comply with the security standards set by vcity 345.
Vcity 345 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure. Our security measures include:
While we take every measure to protect your data, no system is 100% secure. You also play an important role — make sure your vcity 345 account password is strong and unique, and never share your login credentials with anyone.
Vcity 345 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law.
When data is no longer needed, vcity 345 will securely delete it using industry-standard methods, ensuring it cannot be recovered by any party.
Vcity 345 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the vcity 345 platform and your overall gaming experience.
As a vcity 345 player in Malaysia, you have the following rights regarding your personal data under PDPA 2010:
To exercise any of the above rights, please contact us at support@vcity345.my with the subject line "Data Privacy Rights Request". We will process your request within 30 days from the date of receipt.
📋 Identity verification required: To protect the security of your data, we may request identity verification before processing any data privacy rights request.
The vcity 345 platform is for users aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18.
If we discover that personal data of a child under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately at support@vcity345.my.
Vcity 345 fully supports child protection and responsible gaming initiatives in Malaysia. For more information, please visit the Responsible Gaming us.
Vcity 345 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, Malaysian legal requirements, or technological developments. The "Last updated" date at the top of this page indicates the most current version.
For material changes, we will notify you through:
Your continued use of the vcity 345 platform following any amendments to this Privacy Policy will be considered your acceptance of the revised version. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding vcity 345's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
If you are not satisfied with how we have handled your privacy complaint, you have the right to contact Malaysia Personal Data Protection Department or file a complaint with the Malaysian Ministry of Communications and Digital.
✅ vcity 345 Commitment: We are committed to handling your personal data with integrity, transparency, and accountability. Your trust is our most valuable asset.
Register your vcity 345 account with confidence — your privacy and data security are fully protected in accordance with Malaysia's PDPA standards.