📋 Terms & Conditions

Terms & Conditions vcity 345 — Malaysia User Guide

Before you start playing at vcity 345, please read and understand these Terms & Conditions carefully. This document outlines your rights and responsibilities as a member, as well as the platform rules that all users in Malaysia must adhere to.

Last updated: 1 January 2026
Eligibility
Aged 18 and above, Malaysian residents only
Min Deposit
RM20 per deposit transaction
Withdrawal
Processed within 24 business hours
1 Account
One account per user only
⚡ Key Summary

Key Things You Need to Know

Below is a summary of the most important points in vcity 345's Terms & Conditions for Malaysia players.

Registration & Eligibility
Only Malaysian residents aged 18 and above are eligible to register. Each individual is allowed one account only. Registration details must be accurate and up to date.
Deposits & Withdrawals
Minimum deposit of RM20 via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other local Malaysia methods. Withdrawals are processed within 24 business hours.
Bonuses & Promotions
All bonuses are subject to wagering requirements. Bonuses cannot be withdrawn directly — wagering conditions must be met first.
Account Security
You are responsible for keeping your account password confidential. vcity 345 will never ask for your password via email or live chat. Report any suspicious activity immediately.
Responsible Betting
vcity 345 supports responsible gambling. Players may set their own deposit and loss limits. Accounts can be temporarily suspended at the player's request at any time.
Account Closure & Suspension
vcity 345 reserves the right to suspend or close any account that violates these terms without prior notice. Valid balances will be returned upon completion of the investigation.

1 Acceptance of Terms & Conditions

By registering and using the vcity 345 platform at vcity345.my, you hereby agree to be fully bound by these Terms & Conditions. This document constitutes a legally binding agreement between you (the user/member) and vcity 345. If you do not agree with any part of these Terms & Conditions, please discontinue use of the platform immediately.

These vcity 345 Terms & Conditions apply to all activity on our platform, including account registration, deposits, wagering, withdrawals, bonus usage, and any other interaction with our website or services. You are advised to read this document carefully and retain a copy for future reference.

⚠️ Important: Your continued use of the vcity 345 platform following any amendments to these Terms & Conditions constitutes your acceptance of those changes.

2 Member Eligibility

To register and use vcity 345 services, you must meet all of the following requirements without exception:

  • Aged Aged 18 and above at the time of registration
  • Malaysian resident or legally present in Malaysia
  • Not prohibited by local laws or authorities from participating in online betting activities
  • Not currently under an active self-exclusion from any betting platform
  • Acting on your own behalf and not as an agent or representative of any third party

Vcity 345 reserves the right to request proof of age and identity at any time. Accounts that fail to provide the required documents within the specified timeframe may be suspended until verification is complete. We take our responsibility seriously to ensure this platform remains inaccessible to minors.

3 Registration & Account Management

Each individual is only permitted one (1) account at vcity 345. Multiple account registrations are strictly prohibited and may result in all associated accounts being closed and balances voided. All information provided during registration must be accurate, complete, and up to date.

You are solely responsible for the security of your username and password. Do not share your login credentials with anyone. vcity 345 will not be held liable for any losses arising from unauthorised access resulting from your own failure to keep your account details confidential.

  • Change your password immediately if you suspect your account has been accessed without authorisation
  • Use a strong password containing uppercase letters, lowercase letters, numbers, and symbols
  • Contact vcity 345 support at support@vcity345.my if you suspect any suspicious activity

Vcity 345 reserves the right to close accounts that have been inactive for more than 12 consecutive months. An email notice will be sent 30 days prior to closure. Any remaining balance in an inactive account will be held for 90 days after the notice is sent before being absorbed into the system.

4 Deposits & Payment Methods

Vcity 345 supports a variety of recognised payment methods in Malaysia to make your deposit process as smooth as possible. All deposits are processed in Malaysian Ringgit (MYR) only.

Accepted deposit methods:

  • Touch 'n Go eWallet
  • GrabPay
  • Boost
  • ShopeePay
  • DuitNow
  • FPX — Maybank2u & CIMB Clicks

The minimum deposit is RM20 per transaction. The maximum deposit limit depends on your chosen payment method and account verification level. vcity 345 does not charge any fees for deposits; however, your payment service provider may apply their own charges.

💡 Note: All deposited funds must come from a legitimate source and belong to you personally. vcity 345 does not accept third-party deposits. Any attempt at money laundering will be reported to the relevant authorities.

Vcity 345 reserves the right to decline or cancel any deposit suspected of involving fraud, money laundering, or other illegal activities. In such cases, funds may be frozen pending the outcome of an investigation.

5 Fund Withdrawals

Withdrawals can be made at any time as long as there are no active restrictions on your account. The minimum withdrawal amount is RM50 per transaction. The withdrawal method used must match the deposit method — this is a standard security measure to prevent fraud.

Withdrawal processing times are as follows:

  • Touch 'n Go eWallet, GrabPay, DuitNow: 1–4 hours (business days)
  • FPX / Bank Transfer (Maybank2u, CIMB Clicks): 1–24 business hours
  • Boost & ShopeePay: 2–6 hours (business days)

Vcity 345 reserves the right to request additional verification documents before approving a withdrawal, particularly for amounts exceeding RM5,000. Required documents may include a copy of your identification card (MyKad) and proof of ownership of your payment account. This is standard procedure to ensure the security of your funds.

Withdrawals will be declined if bonus wagering requirements have not yet been met. Please ensure all wagering requirements are fulfilled before submitting a withdrawal request to avoid unnecessary delays.

6 Bonuses & Promotions

Vcity 345 offers a wide range of bonuses and promotions for Malaysia members, including welcome bonuses, weekly cashback, reload bonuses, and special promotions tied to local festivities. All bonuses are subject to the specific terms stated alongside each offer.

General terms that apply to all vcity 345 bonuses:

  • Each bonus carries a wagering requirement of between 15x to 35x the bonus amount received
  • Bonuses must be used within the validity period specified — typically between 7 and 30 calendar days
  • Only one bonus may be active at a time unless otherwise stated
  • Bonuses cannot be transferred between accounts or converted directly to cash
  • Vcity 345 reserves the right to forfeit bonuses where there is evidence of misuse or fraud
  • Different games may contribute to the wagering requirement at different rates

🎁 Example: If you receive a bonus of RM100 with a 20x wagering requirement, you must place bets totalling RM2,000 (RM100 × 20) before the bonus balance becomes withdrawable.

Bonus system abuse — including opening multiple accounts to claim bonuses repeatedly, player collusion, or the use of automated software — is strictly prohibited and will result in account closure and forfeiture of all related bonuses and winnings.

7 Game Rules

All games at vcity 345 — including slots, Live Casino, table games, Poker, e-sports, and Sports Betting — are operated using fair and transparent systems. Casino games utilise an independently audited and certified RNG (Random Number Generator) to ensure genuinely random outcomes.

Game results determined by the system are final and cannot be disputed unless there is clear evidence of a technical failure. In the event of a verified technical failure, vcity 345 reserves the right to void the affected round or bet and refund the wagered amount to the player.

  • Players are responsible for understanding the rules of each game before playing
  • The use of third-party assistance software, automated bots, or any tool that provides an unfair advantage is strictly prohibited
  • Vcity 345 reserves the right to void bets placed due to technical or system errors
  • Betting limits for each game are displayed within the game interface itself

For Sports Betting on competitions such as the Malaysia Super League and EPL, as well as e-sports betting on Mobile Legends, Dota 2, and CS:GO matches — bet outcomes are determined based on officially recognised results. Any disputes regarding match results will be resolved by reference to the official source of the competition in question.

8 Player Conduct

Vcity 345 expects all members to conduct themselves in a respectful and responsible manner while using our platform. The following behaviours are strictly prohibited and may result in account suspension or closure without notice:

  • Using offensive language, threats, or harassment towards staff or other players
  • Attempting to cheat, manipulate, or exploit any vulnerability in the system
  • Sharing your account with others or allowing another person to use your account
  • Making false accusations or defaming the vcity 345 platform or its staff
  • Spreading misleading information about vcity 345 on social media or other public platforms
  • Any form of collusion between players in poker or other table games

Vcity 345 continuously monitors player activity to detect suspicious behaviour or violations of these terms. Players suspected of involvement in fraudulent activity will be temporarily suspended pending the outcome of an investigation.

9 Privacy & Data Protection

Vcity 345 is committed to protecting the privacy and personal data of all its members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Personal information you provide during registration and platform use will only be used for the purposes stated in our Privacy Policy us.

We will not sell, rent, or share your personal information with third parties without your consent, unless required by law or court order. All data is stored on secure servers protected by 256-bit SSL encryption, safeguarding your information against unauthorised access.

For more information on how we handle your data, please refer to our vcity 345 Privacy Policy in full.

10 Liability Limit

Vcity 345 and its affiliates, directors, employees, and partners shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

  • Financial losses resulting from betting or gaming
  • Service disruptions due to scheduled or unplanned technical maintenance
  • Unauthorised access to your account resulting from your own negligence
  • Delays in deposit or withdrawal processing caused by third-party payment providers

Vcity 345 provides its platform on an "as is" basis, with no written or implied guarantees of uninterrupted availability. We continuously strive to maintain high platform uptime; however, periodic maintenance may be necessary and will be communicated in advance where possible.

11 Amendments to Terms & Conditions

Vcity 345 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. Changes take effect immediately upon being published on this website. We will endeavour to notify members of material changes via email or in-platform notifications.

It is your responsibility to review this Terms & Conditions page periodically to stay informed of the latest version. The "Last updated" date at the top of this page indicates when the most recent changes were made.

📌 Reminder: Continued use of the vcity 345 platform following any changes to these Terms & Conditions constitutes your acceptance of and agreement to the revised terms.

12 Contact Us

If you have any questions, concerns, or feedback regarding vcity 345's Terms & Conditions, our team is ready to assist you. We pride ourselves on fast response times and support in Bahasa Melayu.

  • Email: support@vcity345.my
  • Live Chat: Available 24/7 via the chat icon on the platform
  • Operating Hours: 24 hours a day, 7 days a week, including Malaysian public holidays

For data privacy concerns, please refer to Privacy Policy us. For information on responsible gambling and self-management tools, please visit the Responsible Gaming us.

✅ vcity 345 is committed to providing a safe, fair, and enjoyable betting environment for all Malaysian players. Thank you for being part of the vcity 345 community.

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